Software Technical Support
Software Support When you Need it Most
Software Technical Support is designed for customers with their own monitoring and administration team. Our service provides a collaborative approach to review, advise, and resolve software issues and compatibility problems on your supported hardware.
Park Place engineers will partner with your system administration team to resolve configuration, file system, compatibility, and other common software problems for licensed features.
Park Place will require remote viewing sessions with the local system administration team to remediate issues reported under for Software Technical Support.
Technical Support Overview
- Configuration assistance
- Troubleshooting and problem diagnosis
- Ticket management all the way through to remediation
- Extensive Break/Fix remediation
- File system related issues
- Compatibility error resolutions
- And other common software problems for licensed features
Software Support and Maintenance
Supported OEMS
Supported Server, HCI, and Storage Platforms
Server and HCI
Storage
-
HPUX
Software Technical Support Advice on system log review and analysis (system logs, diagnostic reports, dmesg, swlist) Advice analyzing system crashes and panics Advice and documentation for suggested OEM workarounds Advice on system administration for supported HP-UX versions Advice on OS recovery for hardware-related replacements Advice for best practices review (OS version only) Supported Platforms HP9000 RP Series Integrity RX & BL Series (Rackmount and Blade Servers) Superdome, Superdome 2 (CB900s blades), Superdome X (BL920s blades) -
AIX - OS400
Software Technical Support Advice on Error log review and analysis (system logs, diagnostic reports, subsystem alerts, job logs, and database logs) Advice and documentation for suggested OEM workarounds Advice on system administration for supported AIX/AS400 versions Advice on OS recovery for hardware-related replacements Advice for best practices review (OS version only) Advice on VIOS configurations PowerHA Supported Platforms IBM POWER 5, 6, 7, 8 & 9 Models (AIX, OS400-iSeries, & Linux) -
Solaris
Software Technical Support Configuring and managing alert monitoring (ILOM and XSCF) Analyzing system crashes and panics Solaris Volume Manager (SVM - aka Disk Suite (SDS)) configuration advice Veritas Volume Manager configuration advice Solaris ZFS zpool configuration advice Advice on Solaris OS login issues Power down/up procedures (servers and storage arrays) Advice for best practices review (OS version only) Advice on OS recovery for hardware related replacements Advice on OS log review and analysis **Veritas Cluster/Storage clustering /replication is out of scope Supported Platforms Sun/Oracle Servers - All models -
Microsoft Windows Server
Software Technical Support Active Directory Certificate Services (AD CS) Active Directory Domain Services (AD DS) Active Directory Federation Services (AD FS) Active Directory Lightweight Directory Services (AD LDS) DHCP Server DNS Server File and Storage Services Print and Document Services Remote Access Remote Desktop Services Web Server (IIS) Windows Server Update Services (WSUS) Network Policy Server (Direct Access / RAS VPN etc.) Supported Platforms Microsoft Windows Server Supported Platforms 2003, 2008, 2008 R2, 2012, 2012 R2, 2016, 2019, 2022 -
Red Hat Enterprise Linux
Software Technical Support Support with Kernel Panics and Crashes Troubleshooting and providing remediation support on issues relevant to the operating system when the system experiences kernel panics, causing crashes and unexpected reboots. Support with Package Dependency Conflicts Troubleshooting and providing remediation support when conflicts arise as a result of installing, upgrading, or removing packages using yum or dnf, relevant to the operating system. Support with Slow Performance or Resource Contention Troubleshooting and providing remediation support when the system or specific applications are running slowly due to high CPU, memory, or disk usage. Service Failures (System Issues) Troubleshooting and providing remediation support when services managed by system fail to start, stop unexpectedly, or exhibit erratic behavior. Support with Networking Issues Troubleshooting and providing remediation support when network interfaces or services (e.g., sshd, httpd) are not functioning correctly, leading to connectivity problems. Support with Storage and Filesystem Errors Troubleshooting and providing remediation support when problems occur with disk partitions, filesystems, or storage devices, such as corrupted filesystems, slow I/O, or out-of-space errors. SELinux Permission Denials SELinux (Security-Enhanced Linux) denies access to resources, causing applications to malfunction or services to fail. Support with Support with Authentication and User Management Issues Troubleshooting and providing remediation support when problems arise with user authentication, password policies, or centralized authentication (e.g., LDAP, Kerberos). Hardware Compatibility Issues Troubleshooting and/ or providing remediation support on issues when hardware components (e.g., network adapters, storage controllers, GPUs) are not functioning correctly or are incompatible with the current RHEL version. Support with Virtual Memory and Swap Issues Troubleshooting and providing remediation support on issues when high swap usage or virtual memory exhaustion leads to degraded performance or application crashes. Supported Platforms Red Hat Enterprise Linux -
Linux
Software Technical Support Advice and documentation for suggested OEM workarounds Advice on OS log review and analysis Advice on system administration for supported Linux versions Advice on OS recovery for hardware related replacements Advice for best practices review (OS version only) Supported Platforms Dell PowerEdge, Dell VxRail, Dell VxFlex-PowerFlex, Dell XC, Nutanix NX, HPe ProLiant, HPe Apollo, HPe Synergy, HPe Moonshot, HPe SimpliVity, Cisco UCS, Lenovo ThinkSystem/ThinkServer, IBM/Lenovo Xseries, IBM Power (5 - 9), Supermicro -
z/OS Mainframe
Software Technical Support Advice on IOCP Modification or Upgrades CHIPID and ADDRESS REVIEW 24 x 7 x 365 Support for IBM and 3rd party software Advice and Guidance for Planning Software/Hardware Upgrades Provide answers to Research or "How to" questions Take Problem Ownership thru conclusion Problem Determination and Resolution Advice and Guidance on z/OS, z/VM/ z/VSE and zLinix Operating System Support Advice and Guidance on CICS, DB2, IMS DB/DC, MQSeries Sub System Support Advice and Guidance on 3rd Party Software Support Advice and Guidance on Disaster Recovery Support -
VMware
Software Technical Support Error Log Analysis Analyzing system and application logs to assist in identifying and remediating errors. (vSphere & vCenter, vSAN, NSX Networking, Horizon) vCenter User Management Queries Support: adding, removing or modifying users and groups within the VMware environment. (vSphere & vCenter) Data Store Management Queries Managing capacity to function in an optimal manner. (vSphere & vCenter, vSAN) Cluster Management Queries Best practice configuration across the cluster to maximize performance and resilience. (vSphere & vCenter, vSAN, NSX Networking) Host Management Queries Best practice configuration on ESXi hosts to maximize performance and resilience. (vSphere & vCenter, vSAN, NSX Networking) Performance Queries within vCenter Performance tuning to ensure optimal performance. (vSphere & vCenter, vSAN, NSX Networking) Virtual Machine Creation and Template Management Queries Creation and update of virtual machine templates from which to deploy your virtual estate. (vSphere & vCenter) Disaster Recovery (DR) Configuration Review Issues from setup or post-execution of a disaster recovery (DR) process, where SRM is unable to effectively manage the failover to a secondary site. (Site Recovery Manager) Test Failover Scenarios/Non-Disruptive DR Testing Issues during the failover simulation of virtual machines (VMs) from a primary site (production) to a recovery site (disaster recovery) to validate disaster recovery (DR) plans without affecting the production environment. (Site Recovery Manager) Geo-Replication of Workloads Issues which arise during the process of replicating virtual machines (VMs) and their associated data between geographically dispersed sites. (Site Recovery Manager) Automated VM Failback Issues encountered during the process of automatically returning virtual machines (VMs) from a recovery site back to the primary (or original) production site after a disaster or planned failover event has been resolved. (Site Recovery Manager) Horizon Appliances Configuration Queries Guidance on examining and interpreting error logs generated by various components within the VMware Horizon environment. (Horizon) Horizon VDI User Management Guidance on setting up and customizing various components and settings within the VMware Horizon environment to meet the specific requirements and preferences of a customer's organization. (Horizon) Performance Queries within Horizon Guidance on managing user accounts, access rights, entitlements, and profiles within the VMware Horizon environment. (Horizon) Virtual Desktop Deployment/Management Queries Guidance on monitoring, optimizing, and ensuring the performance of the VMware Horizon environment to provide a responsive and reliable virtual desktop and application experience for end-users. (Horizon) Supported Platforms vSphere and vCenter vSAN NSX Networking Site Recovery Manager Horizon -
Nutanix
Software Technical Support Cluster Performance Degradation Troubleshooting issues when the cluster experiences slow response times, high resource usage, or bottlenecks affecting virtual machines (VMs) or applications. (NCI and NUS) Cluster Health Issues Troubleshooting issues when the cluster reports health warnings, node failures, or service disruptions. May include diagnosing hardware failures or misconfigurations that prevent proper high availability (HA) or replication, helping restore full functionality. (NCI, NCM, NUS) Storage Latency and I/O Bottlenecks Troubleshooting issues with high storage latency or I/O bottlenecks, which may arise from overloaded disks or storage controllers. (NCI and NUS) VM Failures or Instability Troubleshooting issues when VMs are crashing or experiencing instability. (NCI) Upgrade Failures Troubleshooting issues during AOS or AHV upgrades by diagnosing incompatibility issues or incomplete installations, minimizing the risk of downtime. (NCI, NCM, NUS) Network Connectivity Issues Troubleshooting issues with network connectivity problems that impact communication between VMs or nodes. Network Connectivity Issues are limited to the connection between and within the nodes. (NCI, NCM, NUS) Snapshot and Cloning Failures Troubleshooting issues when snapshots or VM cloning processes fail due to corruption or storage limitations. (NCI and NUS) Replication and Sync Failures Troubleshooting issues when data replication or synchronization between clusters fails. (NCI, NCM, NUS) Node Expansion and Scaling Challenges Troubleshooting issues which arise when adding new nodes or scaling the cluster, especially if compatibility issues arise. (NCI and NUS) Snapshot Space and Storage Management Troubleshooting issues which arise in managing snapshot space and optimizing storage configurations when VMs or storage pools run out of space. (NCI and NUS) Supported Platforms Nutanix Cloud Infrastructure (NCI) Nutanix Acropolis (OS) Nutanix Flow Network Security Nutanix Kubernetes Engine Nutanix Cloud Manager (NCM) Nutanix Self Service Nutanix Intelligent Operations Nutanix Unified Storage (NUS) Nutanix Files Nutanix Objects Nutanix Volumes -
Dell VxRail
Software Technical Support Dell VxRail System VxRail Hardware VxRail Cluster VxRail Node VxRail Node Storage Disk Drives VxRail Scaling VxRail Network Capacity HDD, SSD, Cache SSD, NVMe Disk Single Memory, NICs, GPU, Single SD Card Integrated Storage Controller Card System Battery Add Nodes to Cluster Capacity Drive (HDD/SSD) Expansion Disk Group(s) Power Supply (PSU) Cooling Fan Module Troubleshoot Firmware Related Issues Dell VxRail vSAN Disk groups, Replicas, and Snapshots Storage Policy Based Management (SPBM) vSAN Stretched Cluster Duplication Compression Dynamic Nodes Dell VxRail Software VxRail HCI Software Support VxRail Manager Support VMware vSphere VMware vCenter Server VMware vSphere ESXi Virtual Networking Virtual Distributed Switch vSphere High Availability vSphere Encryption Supported Platforms VMware software VxRail hardware 13th Gen hardware: E460/E460F, P470/P470F, S470, V470/V470F 14th Gen hardware: E560, E560N/E560F, G560/G560F, P570/P570F, S570, V570/V570F, P580N
-
Dell PowerVault (MD)
Software Technical Support Service alert review and diagnosis General Admin (unfail/fail disk after replacement) Performance related issues Performance analysys General Network Issues (cannot ping device, cannot access device, etc) Disk Group creation Filesystem creation DD System Manager GUI Supported Platforms DD Replicator VTL DD Boost DD Encryption MTree Snapshots CIFS Shares NFS Pools Cloud Tier DD Retention DD System Manager GUI (issue with the SW itself) Global Compression -
Dell Compellent (SC)
Software Technical Support Reconfguration of Management Ips Best practice recommendations for storage Configuring and managing alert monitoring Connectivity/Login Issues Discovery of new storage OEM customer advisories Replay (Snapshot) Best Practices Admin Password Recovery Procedure Service alert review and diagnosis Configuration of Additional Storage Best Practices Supported Platforms Dell Storage Manager Client Dell Enterprise Storage Manager Unisphere for SC SCOS CLI Dell Storage Manager Data Collector -
Dell Compellent (FS8600)
Software Technical Support Reconfiguration of Management IPs Best practice recommendations for storage Configuring and managing alert monitoring Creation of New NAS Volumes & Shares Best Practices OEM customer advisories Safe Power Down/Power Up Procedures Software Upgrade Procedure Service alert review and diagnosis Supported Platforms Fluid FS UI/CLI (UI Only) Dell Storage Manager Data Collector Dell Storage Manager Client -
Dell EMC Data Domain & PowerProtect
Software Technical Support Service alert review and diagnosis General Admin (unfail/fail disk after replacement) Performance related issues Performance analysys General Network Issues (cannot ping device, cannot access device, etc) Disk Group creation Filesystem creation DD System Manager GUI Supported Platforms DD Replicator VTL DD Boost DD Encryption MTree Snapshots CIFS Shares NFS Pools Cloud Tier DD Retention DD System Manager GUI (issue with the SW itself) Global Compression -
Dell EqualLogic
Software Technical Support Management IP Reconfiguration Best practice recommendations for storage Configuring and managing alert monitoring Discovery of new storage OEM customer advisories Safe Power Down/Power Up Procedures Software Upgrade Procedure Service alert review and diagnosis Supported Platforms Group Manager EqualLogic CLI -
Dell EMC Symmetrix - DMX, VMAX & PowerMax
Software Technical Support Assign SVP/MMCS Management IPs Best practice recommendations for storage Configuring and managing alert monitoring Connectivity/Login Issues Data structure analysis of invalid or corrupt raid member Discovery of new storage Hung, locked or failed SYMCLI scripts OEM customer advisories Performance related issues internal to VMAX storage (best effort on what is seen in the system) Secure Remote Access Server Support (remote access support similar to Dell's SRS) Service alert review and diagnosis Service Processor OS recovery image and backup archival Supported Platforms Data Encryption: D@RE FASTVP (break/fix, highly depends on issue) HYPERMAX OS - Symmwin Optimizer (break/fix, mid-level analysis) Solutions Enabler - SYMCLI assistance (depends on the request level) SRDF/S, SRDF/A, SRDF/Star (basic analysis and TAG). Anything further is OOS. TimeFinder/SNAP (best effort depending on request) Unisphere 360 (depends on the request level) User Management and Admin Functionality (if OOS, partner will vet) -
Dell EMC XtremIO (X1 & X2)
Software Technical Support Assign XMS/SC Management IPs Best practice recommendations for storage Configuring and managing alert monitoring Hung, locked or failed XMCLI scripts OEM customer advisories Performance related issues internal to XIO storage (best effort to what is seen in the system) Secure Remote Access Server Support (remote access support similar to Dell's SRS) Service alert review and diagnosis Service Processor OS recovery image and backup archival XMS Connectivity/Login issues Supported Platforms Xtremapp OS - XMCLI -
Dell EMC VNX & Unity (Gen1 & Gen2)
Software Technical Support Assign SP/CS Management IPs Best practice recommendations for storage Configuring and managing alert monitoring Connectivity/Login Issues Data structure analysis of invalid or corrupt raid member Discovery of new storage Service alert review and diagnosis Service Processor FLARE OS image upgrade procedure Supported Platforms Fast cache DeDuplication Data Encryption: D@RE VNX/Unity File side NAS FASTVP (break/fix, highly depends on issue) Performance Analyzer (only if system is licensed) PowerPath SANcopy MirrorView SNAPshots (best effort depending on request) Unisphere (depends on the request level) User Management and Admin Functionality (if OOS, partner will vet) -
Dell EMC Isilon (Gen3, Gen4, Gen5, Gen6)
Software Technical Support Add/ Remove Organize Storage Assigning Management IPs Configuring and Managing Alerts Discovery of New Storage Initialization User Management Creating and Managing Policy Creating Volumes/ Consistency Groups/ LUN's Reduction/ De-duplication/ Compression Set/ Update Volumes/ CG Attributes Volume/ CG Assignment Volume/ CG Deletion Volume/ CG Expansion Volume/ CG Migration Configure Zones on SAN Switches if FC Connections are being used Connect Host to Storage with ISCSI Connectivity/ FC Connectivity Map LUNs/ Volumes to Hosts Register Host initiators on Storage Configure Sync/ Async Replication between Source and Destination Create Live Volumes, Map Source and Destination Volumes Create multiple images at Data Replication Failover to Data Replication Failover with Synch (Drill) to Data Replication Manage Replication Operations Restore Data from Replication Volume Analyze Software After Hardware Replacement Verify Connectivity in Case of Any Physical Connection Issue Supported Platforms SW Break Fix Issues Blue Screen Log in Issues Password Resets Performance Related Issues Unisphere/ GUI not Accessible -
Dell EMC Clariion
Software Technical Support Add/ Remove Organize Storage Assigning Management IPs Configuring and Managing Alerts Discovery of New Storage Initialization User Management Creating and Managing Volume Folders Creating Volumes/ Consistency Groups/ LUN's Reduction/ De-duplication/ Compression Set/ Update Volumes/ CG Attributes Volume/ CG Assignment Volume/ CG Deletion Volume/ CG Expansion Configure Zones on SAN Switches if FC Connections are being used Connect Host to Storage with ISCSI Connectivity/ FC Connectivity Create Initiator Group on Storage Host Parameter Settings Map LUNs/ Volumes to Hosts Register Host initiators on Storage Add/ Remove Disks from Disk Group Configure Disks with Required RAID Level Modify RAID Levels Configure Sync/ Async Replication between Source and Destination Create Live Volumes, Map Source and Destination Volumes Manage Replication Operations Restore Data from Replication Volume Apply Snapshot Profiles Create on-Demand Snapshots Create/ Modify/ Delete Snapshot Profiles Analyze Software After Hardware Replacement Assign Disks After Disk Replacement Modify Zoning Post Controller Replacement Verify Connectivity in Case of Any Physical Connection Issue Supported Platforms SW Break Fix Issues Blue Screen Capacity Management Log in Issues Password Resets Performance Related Issues Unisphere/ GUI not Accessible -
Dell EMC Celerra
Software Technical Support Add/Remove Organize Storage Assigning Management IPs Discovery of New Storage Initialization User Management Creating NAS Server Managing File Systems Creating and Managing Shared Folders Control Station Reboot Datamover Registration & Management Control Station Configuration & Management Configuration with Backend Storage Control Station Upgrade Supported Platforms SW Break Fix Issues Blue Screen -
Dell EMC PowerScale
Software Technical Support NTP Configuration to sync time in Isilon Clusters SNMP Monitoring Configurations to monitor clusters Managing and Monitoring Cluster Events Configure Alert channels, Alert rules, and Email notifications Troubleshoot event-related errors Configure external network such as groupnet, subnet, and pool Configure internal network Troubleshoot network-related errors Adding new nodes in the cluster Removing nodes from the cluster (Node smartfail) Managing cluster nodes (Shutdown and reboot) Managing drives (Smartfail and Drive addition) Manage cluster (Reboot/shutdown cluster) Manage Isilon job operations (Job start and monitor) Defining job priority and impact policies Troubleshoot job-related errors Configure protocol access auditing To set up configuration change auditing Analyze critical events and resolve such issues Supported Platforms Perform OneFS upgrades Perform node firmware upgrades Perform disk firmware upgrades (DSP) Patch installation Isilon/Powerscale GUI is down Password resets -
Dell EMC PowerStore
Software Technical Support Snapshot - Create/Delete/Restore Session mismatch issue Host misconfiguration issue Metro Remote Replication - configure/failover/Deletion Creation of new volume Expansion/Deletion of volume CIFS/NFS File system creation/deletion Access issues Data Collection issues Analyze Software After Hardware Replacement Any giveback Failover Issue Post Controller Replacement Health Check Troubleshooting Nodes failing to join or stay in the cluster Thin provisioning, deduplication, or compression not working Supported Platforms Perform pre/post upgrade check Unit code upgrade Perform disk firmware upgrades (DSP) Patch installation GUI Unavailability issues UI access Issue -
NetApp FAS/AFF/V-Series/ E & EF Series
Software Technical Support Changing Management IPs Best practice recommendations for storage Configuring and managing alert monitoring Networking Best Practices Discovery of new storage Health Checks - ASUP Review OEM customer advisories CIFS/Active Directory Connectivity CIFS/NFS Access & Permissions Recommendations Service alert review and diagnosis -
Hitachi VSP, HUS, USP, HNAS
Software Technical Support Assign SVP Management IPs Best practice recommendations for storage Configuring and managing alert monitoring Data structure analysis of invalid or corrupt raid member Discovery of new storage OEM customer advisories Performance Related Issues and log review Secure Remote Access Server Support (remote access support similar to Dell's SRS) Service alert review and diagnosis Service Processor OS recovery image and backup archival Supported Platforms Hitachi Command Suite/Device Manager (depends on depth of request) HNAS CLI and BALI (depends on scope) Local Replication - Shadow Image/Thin Image NAS Manager Remote Replication - Universal Replicator/TrueCopy Replication Manager Storage Navigator Storage Virtulization Operating System (SVOS) Tuning Manager User Management and Admin Functionality (if OOS, partner will vet) Volume Security - Data retention recovery (protected luns) -
IBM DSxxxx, Storwize, FlashSystem, A9000 , XIV, SVC Storage Systems
Software Technical Support Diagnostic Report Analysis T3 System Recovery Assitance with Quorum Device Location and Status System Health checks - Analysis of Support Data Storwize and Disk Storage Manager Network Troubleshooting Storwize and Disk Storage Manager Adding Systems Advice XIV Management GUI Re-install and Configuration Support Assistance with Determing Current Ficon + Fibre Adapter Specifications and Capabilities DS8000 HMC Setup DS8000 HMC Backup and Restoration Support -
IBM Automated Tape Librares and VTS's - TS4500,TS3500,3494,TS77xx
Software Technical Support Hardware Installation and Discontinuance Advice Data Migrations to other IBM ATL and VTS Systems Assistance with IBM Tape Solution Storage Manager GUI Diagnostic Report Analysis Assistance with Location and Recovery of Misssing PVOL + LVOLs System Health Checks Assitance with Restoration of TS3000 Maintenance Console Assitance with Restoration of TS3000 Maintenance Console GUI Access Assistance with Determing Current Ficon,Fibre,Escon Adapter Specifications and Capabilities Support for Usage Questions Diagnostic Report Analysis -
HPE 3PAR
Software Technical Support Add/ Remove Organize Storage Assigning Management Ips Configuring and Managing Alerts Discovery of New Storage Initialization User Management Creating and Managing Volume Folders Creating Volumes/ Consistency Groups/ LUN's Reduction/ De-duplication/ Compression Set/ Update Volumes/ CG Attributes Thin Provisioning/ Thin LUN/ Thick LUN/ Compressed LUN Volume/ CG Assignment Volume/ CG Deletion Volume/ CG Expansion Volume/ CG Migration Configure Zones on SAN Switches if FC Connections are being used Connect Host to Storage with ISCSI Connectivity/ FC Connectivity Create Initiator Group on Storage Map LUNs/ Volumes to Hosts Register Host initiators on Storage Apply Snapshot Profiles Conventional Volume Management Create/ Modify/ Delete Snapshot Profiles Capacity Management Log in Issues Performance Related Issues Management Console not Accessible -
HPE Nimble CS, AFxxxx, AFxx, HF Series
Software Technical Support Configuring and Managing Alerts Initialization User Management Configure Sync/ Async Replication between Source and Destination Create Live Volumes, Map Source and Destination Volumes Restore Data from Replication Volume Analyze Software After Hardware Replacement Verify Connectivity in Case of Any Physical Connection Issue Supported Platforms SW Break Fix Issues Blue Screen Capacity Management Password Resets Performance Related Issues -
HPE Primera
Software Technical Support Access Zone/ Controllers Configuration Adding New Nodes Assigning Management IPs Configuring and Managing Alerts Initialization Networking Configuration User Management Remote Copy issues Copy Volume Creating Volumes/ Consistency Groups/ LUN's Reduction/ De-duplication/ Compression Storage Efficiency and Optimization Thin/Thick Provisioning Configure Zones on SAN Switches if FC Connections are being used Connect Host to Storage with ISCSI Connectivity/ FC Connectivity Create Initiator Group on Storage Host Parameter Settings Map Volumes to Hosts Multipathing Software Configuration Register Host initiators on Storage LDAP related issues Application Set related Issues Connection Lost issues Add/ Remove Disks from Disk Group Configure Sync/ Async Replication between Source and Destination Create multiple images at Data Replication Manage Replication Operations Restore Data from Replication Volume Apply Snapshot Profiles Create on-Demand Snapshots Create/ Modify/ Delete Snapshot Profiles Analyze Software After Hardware Replacement Any giveback Failover Issue Post Controller Replacement Health Check Modify Zoning Post Controller Replacement Troubleshooting Performance Related Issues Configure Zones on SAN Switches if FC Connections are Available Connect Host to SAN Switch with FC Connectivity Zoning of FC Ports with Host initiators Supported Platforms UI access Issue Software/ Firmware Updates & Reconfig * Dashboard User Capacity Discrepancy issues
Software Technology Support Savings
Park Place Technologies is typically priced 30-40% less than the OEM – and with our multi-vendor support model, you can reduce the number of partners you need to manage. Our robust on-site and off-site solutions ensure your IT infrastructure is optimized.
-
Comprehensive software technical remediation support
-
Advanced L3 engineer expertise
-
24/7 support when you need it the most
-
Vendor centralization and simplification: ticketing, tracking, and remediation
-
Intuitive customer portal
-
Increased Uptime
